| Policy Shipping Info
Please carefully read all shipping information. If you do not find the
answer to your question below please direct any questions to info@footedpjs.com.
Before ordering please be aware that DHL does not transport packages
over the weekend. This means that you should not count Saturday and Sunday
as delivery days. For example a DHL 2nd Day Air package ordered by Noon
EST on Thursday, assuming it's in stock, will ship Thursday and be delivered
on Monday NOT on Saturday. Likewise, a Next Day Air shipment ordered on
Friday by Noon EST will be delivered on Monday NOT Saturday.
Shipping Info Within The United States
Merchandise will ship via USPS (http://www.usps.com/).
You must use a valid street address for the shipping address because USPS
will NOT make deliveries to a P.O. Box (Post Office Box). Deliveries commonly
take between 3-5 business days (Saturday and Sunday excluded) within the
U.S. to reach their destination. Our U.S. ground shipping rates start
at $12.99 for single items and increase as the number of items you purchase
(items in your shopping cart) increases. Most USPS shipments are
processed within 24 hours of your order being placed. Many orders are
fulfilled the same day, weekends and holidays are not included. Overnight orders must be placed before 11:00am EST in order to recieve the next day.
International Shipping Information
The cost for shipping is based on the value of your order.
All shipping charges are calculated in US dollars and are subject to change.
For large, multiple item orders and oversized products we reserve the
right to increase shipping cost based on size and weight of items ordered.
For International orders gift boxes may be removed without notice based
on size restrictions as multiple gift boxes causes the order to be classified
as oversized and therefore cost prohibitive to ship.
We currently ship to the ALL countries.
Duties and Taxes
There may be duties and taxes imposed on your order which are not reflected
in our prices. Please check with your local Customs office to obtain a
list of those charges. In addition to this some countries may charge and
additional handling fee for delivery within that country.
APO/FPO Shipping
We honor our regular USPS ground rates for all APO/FPO shipments for standard
size orders (1-3 items). All larger orders or orders that contain several
gift boxes will be assessed a minimum surcharge of $6.00 to cover the
additional costs. For APO/FPO orders gift boxes may be removed without
notice based on size restrictions as multiple gift boxes causes the order
to be classified as oversized and therefore cost prohibitive to ship.
Return/Refund Policy
In the event that you need to return merchandise, please do so within
30 days of receiving your order. A $10.00 restocking fee will apply on all returns/refunds
provided that the item is unworn, unused, unwashed and in original packaging
and folded neatly). We're happy to exchange to a different size for all non-clearance items. A shipping
charge of $14.00 USD will apply for US and Canadian exchanges and $25.00
for international for each unit exchanged. Please e-mail us at the below address for a return
authorization number. You must write this number on the outside of the
box in order for your return to be accepted. After 30 days from receiving your order, all sales become final.
Sorry, we do not provide refunds/credits for shipping/handling
charges. We ask that merchandise be returned in its original condition
(unworn, unused, unwashed, in original packaging and folded neatly) and
that you include a copy of the invoice or packing slip with your reason
for return. Items returned without RA, past 30 days, or not in original
condition will be returned to customer at customer's expense. We are not
responsible for shrinkage or bleeding as a result of washing your item(s).
Shipping charges incurred for exchanges will be billed to customer who
placed the original order unless otherwise specified. Credits to credit
cards take approximately two weeks to process from the time the return
is received.
PLEASE NOTE: All Final Sale merchandise is Final Sale, NO RETURNS,
NO EXCHANGES. Gift boxes cannot be returned.
To return merchandise, please ship it to Clothing Gateway® via prepaid,
insured mail with the return authorization number on the outside.
If you have any questions about our return policy, please contact us
at info@footedpjs.com
*US Destinations Only
Privacy Policy
Your privacy on the Internet is important to us. We only use any information
we collect to communicate with you about your order. We do not share or
sell any customer information.
Other Info
If you have any questions about the website, please contact us at info@footedpjs.com
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